DELIVERY
Is there a charge for the dilery?
- Depending on your delivery provider the price of delivery services changes.
Who provides the delivery?
- We offer delivery services through DHL, UPS, DPD, FedEx.
Where are deliveries made?
- We deliver products to almost all European countries.
How long does the delivery take?
- To fulfill your order, please allow up to 24 hours for order processing before it is ready for fulfillment and handing over to the delivery provider. Delivery times depend on your location
PAYMENT
Is shopping with you safe?
- Communication with you is encrypted when card data is exchanged. We use the highest level of security. We never processes or stores any credit card information. You can get in touch with us via trickyvapemanager@gmail.com
What payment methods I can use?
- Payment can be made by bank transfer, Revolut payment.
Do I have to pay duties and taxes?
- The tax is included in the price for packages shipped within the EU, if you order to a country outside of the EU, please contact your local customs office for information since customs policies depend on the country. It is your responsibility as a customer to make sure the product can lawfully be imported to the country of your choice. The additional customs charges must be borne by the recipient.
Refunds
- Refunds are managed by our customer service trickyvapemanager@gmail.com
Wrong or damaged merchandise
- You must notify us of wrong or damaged merchandise within seven days. We will send you replacement merchandise if the damage was due to TrickyVape. We do not replace merchandise that the customer ordered by mistake or compensate for any other kind of error, loss, damage, or delay that is beyond the control of TrickyVape.
Where can I get support
- If you have any questions about our merchandise and shipments or your order, please contact us at trickyvapemanager@gmail.com
